Frequently Asked Questions (FAQ)

jPoltech TV is a service provider that delivers IPTV content through third-party sources. We do not host or stream any original content.

Yes, we recommend using Android TV-compatible devices such as the Fire TV Stick 4K Max for the most affordable optimized experience. Other compatible devices include select Android phones, tablets, iPhones, and iPads.

After purchasing the device, follow our step-by-step setup guide available on our website or contact support via the ticket form for assistance.

jPoltech TV operates as a service provider and does not host or stream content. Users must ensure compliance with local laws regarding IPTV usage in their region.

Streaming quality depends on several factors, including your internet speed, device, and geographic location. Ensure you have a stable internet connection of at least 20 Mbps for HD content and try restarting your device.

Depending on your subscription plan, multiple device usage may be supported. Please refer to your plan details or contact support for more information.

Use the support ticket form on our website to submit your issue. Please provide detailed information to help us assist you quickly. Response times are typically within 24 business hours.

All digital purchases, including subscriptions and premium activations, are non-refundable except in special cases as determined by jPoltech TV Services.

Subscriptions are typically activated within 24 business hours of payment confirmation. If activation takes longer, please contact support for assistance.

We accept payments through trusted third-party processors such as credit/debit cards and PayPal. All transactions are secure and encrypted for your safety.

Yes, we support VPN usage. VPN usage may be required depending on your Internet Service Provider (ISP) restrictions. Some ISPs block or throttle IPTV traffic to manage network bandwidth or due to regional licensing policies. Using a VPN can help bypass these restrictions by encrypting your internet connection and masking your traffic.

If you choose to use a VPN, we recommend a trustworthy third-party provider such as NordVPN, which offers fast, stable connections compatible with IPTV streaming without causing buffering or disconnections.

EPG issues can occur due to app updates, connectivity problems, or settings errors. Try restarting your device and app first. Then, go into the app settings > EPG, click on “Refresh EPG”, and try again. Make sure your internet connection is stable. If the problem continues, please submit a support ticket for further assistance.

You can restart your Fire TV Stick 4K Max using any of these methods:

• From the remote: Press and hold the Select button and the Play/Pause button simultaneously for about 5 seconds until the device restarts.
• From the Home screen: Go to Settings > My Fire TV > Restart, then confirm to reboot your device.
• Unplug method: Unplug the power cable from the Fire TV Stick, wait about 10 seconds, then plug it back in.

Restarting can help resolve streaming issues and improve performance.

Restarting your modem and router can often fix connectivity and streaming issues. To do this:

• Unplug the power cables from both your modem and router.
• Wait about 30 seconds to 1 minute.
• Plug the modem back in first and wait until all lights are stable.
• Then plug the router back in and wait for it to fully reboot.

Once your internet equipment is back online, check your device’s connection and try streaming again.